Refunde and Exchange Policy

We would like to informe you that, according to the company’s policy, there is no ice cream return , because we cannot know whether the product has maintained its coolness at the required limit, in case  that you have received a defective product, you can replace it with another product with the same value by sending its photo to the @ hdelivery email kwality.com.sa on the same day and you will be contacted and a exchange date  will scheduled, must provide  the purchase invoice.
In the case of repeated and unjustified redemption requests, we reserve the right not to deal with the customer again.
 
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For more information, please do not hesitate to contact us, we are glad to serve you